ESPN Contact Us FAQ

Originally Published: July 23, 2002


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This FAQ page was created to provide you with an immediate answer to your question. If you are unable to find an answer to your question on this FAQ page please go here to contact us.



CONTACTS

HOW DO I CONTACT ESPN PERSONALITIES?
ESPN's network personalities are not available to handle inquiries, comments or questions via email. However, you can write to them directly at:
[Personality]
ESPN
ESPN Plaza
Bristol, CT 06010

WHO DO I CONTACT REGARDING BROADCAST SCHEDULING ERRORS OR TO COMMENT ON SOMETHING I HAVE SEEN ON ESPN, ESPN2, ESPNEWS, OR ESPN CLASSIC?
For broadcast scheduling errors or to comment on something you saw on ESPN, ESPN2, ESPNEWS, or ESPN Classic please go to the following URL:
http://sports.espn.go.com/espn/news/story?page=contact/espntv



WHO DO I CONTACT REGARDING MY ESPN THE MAGAZINE SUBSCRIPTION?
For questions regarding your ESPN The Magazine subscription please go to the following URL:
http://sports.espn.go.com/espn/news/story?page=contact/magazine



WHO DO I CONTACT REGARDING ESPN RADIO?
For questions regarding ESPN Radio please go to the following URL:
http://sports.espn.go.com/espn/news/story?page=contact/radio



WHO DO I CONTACT REGARDING MY FANTASY TEAM ON ESPN.com?
For questions regarding your Fantasy team on ESPN.com please go to the following URL:
http://sports.espn.go.com/espn/news/story?page=contact/fantasy



WHO DO I CONTACT WITH QUESTIONS OR COMMENTS REGARDING ESPN.com's PAGE2 FEATURE?
For questions or comments regarding ESPN.com's Page 2 feature please go to the following URL:
http://espn.go.com/page2/s/feedback.html



TECHNICAL QUESTIONS
WHY DOES MY BROWSER CRASH WHEN I TRY TO ACCESS ESPN.COM?
Make sure you have Flash 5.0 on your computer. To download this version, click on "Install Now" at:

http://sdc.shockwave.com/shockwave/download/frameset.fhtml?P1_Prod_Version=S


HOW DO I UNSUBSCRIBE FROM THE RPM NEWSLETTER?
To unsubscribe from the RPM Newsletter, please do so at the following URL:

http://espn.go.com/rpm/newsletter_cancel.html


HOW DO I PERSONALIZE MY FANTASY PROFILE?
You can modify your personal Fantasy profile by selecting "edit: profile" under your Member Name on your profile page. In the middle of the edit screen there is a work pad which you can use to enter HTML code to personalize your profile.

ESPN.com does not offer assistance in writing HTML code.

Not all HTML tags are allowed and content is limited to fantasy sports related material.


WHO SHOULD I CONTACT IF I AM EXPERIENCING GENERAL TECHNICAL DIFFICULTIES WITH ESPN.com?
Before contacting us please verify the following information.


1. Be sure that you are using a compatible browser. For optimal viewing of ESPN.com and it's features we recommend using either Internet Explorer 5.5 or Netscape Navigator 4.7x. If you are using a different browser or an older version of the recommended browsers, you may experience some technical difficulties. You can obtain an upgrade for your browser at one of the following links:

Microsoft Internet Explorer for Windows
http://www.microsoft.com/windows/ie/default.htm

Microsoft Internet Explorer for Macintosh
http://www.microsoft.com/mac/products/ie/ie_default.asp?navindex=s7

Netscape Navigator/Communicator (all platforms)
http://home.netscape.com/computing/download/index.html

AOL (America On Line)
http://www.aol.com/downloadaol.adp


2. Be sure that Java is enabled on your browser.

In Internet Explorer you can check this by selecting the Tools menu from the top of your browser and then clicking on "Internet Options" and then the Advanced Tab.

In Netscape select "Preferences" from the "Edit" menu at the top of your browser, then click on the word "Advanced" on the left side of the Preferences dialogue.


3. Be sure that your browser is set to accept all cookies.

In Internet Explorer click on "Internet Options" under "Tools" in your browser. Then select the "Security" tab and the "Custom Level" button. Scroll down to verify that "Cookies" are enabled.

In Netscape select "Preferences" from the "Edit" menu at the top of your browser, then click on the word "Advanced" on the left side of the Preferences dialogue.



MY BROWSER IS WebTV, WHO DO I CONTACT FOR HELP WITH TECHNICAL PROBLEMS I AM EXPERIENCING ON ESPN.com?
We are unable to officially support WebTV because it is only compatible up to HTML level 3.2 and our newly redesigned site uses HTML 4.0

It is very likely that WebTV users will see strange formatting or missing items on our site due to this factor.

Reference: http://www.webtv.com/products/plus/specs.html



I AM HAVING PROBLEMS WITH THE GameCast FEATURE ON ESPN.com, WHO DO I CONTACT FOR HELP?
Before contacting us, we recommend that you try the following.

1. Be sure that Java is enabled on your browser.

In Internet Explorer you can check this by selecting the Tools menu from the top of your browser and then clicking on "Internet Options" and then the Advanced Tab.

In Netscape select "Preferences" from the "Edit" menu at the top of your browser, then click on the word "Advanced" on the left side of the Preferences dialogue.

2. Try reinstalling GameCast.

Here are the instructions if you are using Internet Explorer:

Go to View->Internet Options.
Press Settings under Temporary Internet Files.
Press View Objects button.
Select ESPN.com MLB GameCast from list.
Right click to bring up menu and select Remove.
Press Yes to confirm.

This will remove the CAB install from the computer. Next go to ESPN.com and launch GameCast. This will install a new CAB that will hopefully help.

Here are the instructions if you are using Netscape:

Netscape does not install applets locally. Each time you start a new session and start Gamecast, it will download the applet.



MISCELLANEOUS QUESTIONS

HOW DO I MODIFY MY ESPN.com NEWSLETTER PREFERENCES?
To modify your ESPN.com newsletter preferences please visit our Newsletter Preference Center.



WHERE CAN I LOCATE BROADCAST/TV SCHEDULES FOR ESPN, ESPN2, AND ESPN CLASSIC?
For North America use:

http://sports.espn.go.com/sports/tvlistings/index

For everywhere else use:

http://intltv.espn.com/schedules/calendar.jsp



WHERE CAN I FIND GENERAL INFORMATION ABOUT THE ESPN ZONE RESTAURANTS?
For information about ESPN Zone Restaurants please go to the following URL:

http://www.espnzone.com/


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