Insider FAQ

Updated: August 6, 2012, 9:13 AM ET

FAQ List


Answers

HOW DO I SUBSCRIBE TO INSIDER?
You can click here or call Customer Care at 1-888-549-ESPN (3776) between 8:00 a.m. and 1:00 a.m. EST to subscribe.



I ALREADY SUBSCRIBE TO ESPN THE MAGAZINE. HOW DO I ACTIVATE MY INSIDER SUBSCRIPTION?
Once you receive your first issue of ESPN The Magazine, you can use the ESN (the magazine account number) to activate your ESPN Insider account. The ESN is found on the mailing label of the magazine, immediately above the name of the subscriber.

1) Go to this page.

2) BEFORE filling out your ESPN The Magazine information, login or create a new member name and confirm you are logged in.

3) Then enter your Magazine ESN in the Account Number field provided.

4) Click the "Activate Your Insider Account" button at the bottom of the page.

You will need to be logged in each time you visit ESPN.com to have Insider benefits available to you. Once logged in, you will see a "Welcome" message with your first name in the top right corner of most ESPN.com pages.

If you have not yet received your first issue and would like Insider access now, please contact ESPN The Magazine and ask for your account number (a.k.a. ESN) so you can complete the conversion steps above.



HOW DO I KEEP MY INSIDER ACCESS BUT STOP ESPN THE MAGAZINE FROM BEING MAILED TO ME?
Please call 1-888-549-ESPN (3776) between 8:00 a.m. and 1:00 a.m. EST. Or to contact Customer Care online, please click here.


HOW DO I UPDATE THE SHIPPING ADDRESS ON MY ESPN THE MAGAZINE SUBSCRIPTION?
Please contact our ESPN The Magazine team to update your shipping address. They can be reached at 888-267-3684 during the following hours:

  • Monday-Friday 8:00 a.m.-10:30 p.m. EST
  • Saturday 9:00 a.m.-7:00 p.m. EST
  • Closed Sundays

If more convenient, you may also email them at ESNcustserv@cdsfulfillment.com. Please include your first and last name and the current mailing address or ESN account number from your magazine label.


HOW CAN I CHECK MY ACCOUNT BALANCE?
Please call 1-888-549-ESPN (3776) between 8:00 a.m. and 1:00 a.m. EST. Or to contact Customer Care online, please click here.



HOW DO I UPDATE THE EXPIRATION DATE ON MY INSIDER SUBSCRIPTION CREDIT CARD?
To update the expiration date of your ESPN Insider subscription credit card, please follow these steps:

1) Log into ESPN.com, hover over the 'MyESPN' logo and click the 'Member Services' link on the far right side of the drop down window.

2) For Insider billing information, select the 'ESPN insider Subscription Information' option.

3) Select the 'Subscriptions' tab, locate the section titled 'Payment' and click 'Change'.

4) Edit the expiration date of the credit card, enter your CVV code for verification, and click the 'UPDATE AND SELECT' button to save changes.

5) If you are having trouble updating your Insider billing information, please call ESPN Customer Care at 888-549-3776 (ESPN) for assistance.




I NEED TO ADD A NEW CREDIT CARD FOR MY INSIDER SUBSCRIPTION RENEWALS. HOW DO I ENSURE FUTURE RENEWALS ARE BILLED TO MY NEW CARD?
To change the card that is used for ESPN Insider subscription renewals, please follow these steps:

1) Log into ESPN.com, hover over the 'MyESPN' logo and click the 'Member Services' link on the far right side of the drop down window.

2) For Insider billing information, select the 'ESPN Insider Subscription Information' option.

3) Select the 'Subscriptions' tab, locate the section titled 'Payment' and click 'Change'.

4) Choose the 'Pay with credit card' radio button and then click the 'NEW CREDIT CARD' button.

5) Fill in the credit card information in the fields provided. You may select an existing billing address or add a new one. Once the form is complete, click the 'CREATE AND SELECT' button to save the card information.

6) If you'd like to add a new PayPal account, click the PayPal radio button then click 'LINK TO MY PAYPAL ACCOUNT'. This will launch a PayPal window that prompts you for your PayPal credentials. Once you have logged into your PayPal account, confirm that your billing information is accurate, then sync your account.

7) If you are having trouble adding new billing information, please call ESPN Customer Care at 888-549-3776 (ESPN) for assistance.




HOW WILL ESPN.COM CHARGES APPEAR ON MY CREDIT CARD STATEMENT?
Charges will appear on your credit card with the phrase "ESPN.com INSIDER."


WHAT ARE THE TERMS & CONDITIONS FOR INSIDER?
You can read the current Insider Terms & Conditions here.


HOW DO I SIGN IN TO AN INSIDER ARTICLE/AREA?
You can sign in by clicking on links that end with a small IN image or by clicking the "Sign In" link in the top right corner of most ESPN.com pages. You will then be prompted to enter your member name and password. After entering your information and clicking "Sign In," you will be granted access to Insider articles/areas.



WHICH AREAS ON ESPN.COM ARE DESIGNATED FOR INSIDERS ONLY?
All links to Insider content are followed by a small image. For a general overview of the Insider offerings, please refer to the Insider Benefits page.



WHAT IS THE FREE "REGISTRATION"?
Registration on ESPN.com is free and allows you to sign in on every device and app with your email and password. When you sign in, we sync your favorite team, sport, and columnist preferences for easy display. You can also play free fantasy games, participate in forums, post comments, and manage breaking news alerts and newsletters.


HOW DO I CHANGE MY ACCOUNT INFORMATION?
You can edit personal information on the Account Information page. All other account information can be changed by calling 1-888-549-ESPN (3776) between 8:00 a.m. and 1:00 a.m. EST. Or to contact Customer Care online, please click here.


HOW DO I RECOVER MY MEMBER NAME AND/OR PASSWORD?
For your convenience, ESPN.com has an auto-recovery option. Please click here to enter the necessary information and the recovery process will be sent to the email address listed in your account information.


WHAT SHOULD I DO IF I DON'T KNOW ALL OF THE NECESSARY INFORMATION TO RECOVER MY MEMMBER NAME AND/OR PASSWORD?
If you've tried the steps listed above and are still having problems, please call Customer Care at 1-888-549-ESPN (3776) between 8:00 a.m. and 1:00 a.m. EST. Or to contact Customer Care online, please click here.


I OWN A FANTASY TEAM, BUT I DON'T HAVE ACCESS TO THE INSIDER AREAS ON ESPN.COM. WHY NOT?
Fantasy team ownership does not include access to the Insider areas of ESPN.com. You must also be an ESPN Insider subscriber. For more information about becoming an ESPN Insider, please visit Insider Benefits or Sign Up Now.


I OWN A FANTASY TEAM AND I HAVE A QUESTION ABOUT MY TEAM, PLAYERS OR GAME OPERATIONS. WHO SHOULD I CONTACT?
Please call Customer Care at 1-888-549-ESPN (3776) between 8:00 a.m. and 1:00 a.m. EST. Or to contact Customer Care online, please click here.


I OWN A FANTASY TEAM AND HAVE A BILLING QUESTION. WHO SHOULD I CONTACT?
Please call Customer Care at 1-888-549-ESPN (3776) between 8:00 a.m. and 1:00 a.m. EST. Or to contact Customer Care online, please click here.


HOW DO I CANCEL MY INSIDER SUBSCRIPTION?
For the privacy and protection of your account, the account holder must call Customer Care at 1-888-549-ESPN (3776) between 8:00 a.m. and 1:00 a.m. EST to cancel an Insider membership. We apologize for any inconvenience the phone call creates. The phone call will take just a few minutes of your time.


I RECENTLY CANCELLED MY ESPN INSIDER SUBSCRIPTION. DO I GET A REFUND?
If you cancelled a monthly subscription, you will not receive any refund, but you will continue to have access to Insider for the remainder of the current month of subscription. If you cancelled an annual or biennial Subscription, you will receive a pro-rated refund for the remainder of the current subscription. Notwithstanding the foregoing, you will continue to be obligated to pay for any other charges you incurred in connection with your Insider subscription prior to cancellation.