Frequently Asked Questions
Is the question that you have not on this list? Email customer service at:CustomerCare@pokergamesupport.com and ask them!
What is a screename?
Can I change my screen name?
How much does this cost?
How do I register for a tournament?
Why can't I register for a tournament?
How do I qualify?
I qualified, how come I cant register for the Sunday Qualifier?
What if there is more than one Sunday Qualifier?
If I have more than 60 points, can I play in more than one Sunday Qualifier?
How can I check if I qualified?
Do hands played in a tournament count toward the 1500?
How come my Poker Room Points haven't updated?
What can I win?
How is the overall winner decided?
What is a single table tournament?
What is a multi-table tournament?
What is The Daily Big Play?
So What Hand Wins?
Who is eligible?
What do I have to download?
Why can't I connect from work?
When I try to login, it says connection refused, what now?
I am getting "Login Failed", what should I do?
I am getting "Action Cancelled", what should I do?
I am in a tournament but my hands are getting folded! What now?
What are the system requirements?
Is there a version for the Mac?
The gameclient just crashed, what happened??
What happens if the server goes down during a tournament?
How do I get chips?
What if I run out of chips?
My points got erased. What happened?
What are the different stake levels mean in the different poker rooms?
What does NL, PL, and Fixed mean?
What does 0 +0 or 300 + 0 mean?
How can I make the chat bigger?
How do I get rid of the "A new table has opened up..." message in the chat?
Do heads up tables count for qualifying?
I keep on getting a kernel32.dll error when I try to open tables. What do I do?
What are the chat rules of conduct?
Is there a place I can talk to other Poker Players?
Who do I contact for help with the ESPN Poker Club?
Customer Service never responded to my email, why not?
What is a screename?
Your identity at the poker tables.
Can I change my screen name?
No. We do not allow players to change their screen names.
How much does this cost?
It is free. ESPN will not charge you to play in our poker club.
How do I register for a tournament?
Double click on the tournament and click register.
Why can't I register for a tournament?
Make sure you have reached the required amount of points in order to register. Some tournaments are limited to users that have reached a certain point level.
How do I qualify?
• Play 1500 Hands
• Win 10 Single Table tournaments
• Win a multi-table tournament
• Qualify through the Daily Big Play
I qualified, how come I cant register for the Sunday Qualifier?
Registration for the Sunday Qualifier begins at noon on Sunday.
What if there is more than one Sunday Qualifier?
The top 5 players in each Sunday Qualifier will win a prize and the top 25 players from each tournament will qualify for the finals.
If I have more than 60 points, can I play in more than one Sunday Qualifier this week?
Yes.
How can I check if I qualified?
In the poker room lobby (the page that opens with all the tables) there is an account button at the top of the screen. Make sure you are logged in, and click that account button. Check out the qualifying status tab and if you have 60 points of either type, you are in the Sunday Qualifier!
Do hands played in a tournament count toward the 1500?
No, just poker room hands count.
How come my Poker Room Points haven't updated?
The Poker Room Points will update every night. However, you can keep track of your hands using the statistics tab in any of the poker tables. Therefore, all Poker Room Points will be updated by Saturday at midnight, please keep this in mind in relation to qualifying. Tournament points will update in real time.
What can I win?
Check out our Prizes page.
How is the overall winner decided?
The person that wins their tournament in the shortest amount of time. The number of participants does not matter.
What is a single table tournament?
Single-Table tournaments can have a maximum of 10 players where all players begin with an equal number of chips. Players at this single table, compete for one another's chips as the stakes increase incrementally. Players are knocked out of the tournament as their opponents win their chips. The eventual winner is the last player at the table with all the chips.
What is a multi-table tournament?
In a Multi-Table tournament, there can be multiple tables of players to a maximum of 10 players per table. Each player starts with an equal number of chips. Players at several tables compete for one another's chips as the stakes increase incrementally. Players are knocked out of the tournament as their opponents win their chips while remaining players are re-assigned seats to keep tables full. This collapsing of tables continues until the last surviving players with chips remain at a final table. The eventual winner is the last player at the table with all the chips.
For more information of the different types of poker games click here.
What is The Daily Big Play?
The Daily Big Play is a daily multi-table tournament held three times a day at 2, 8, and 11 pm EST. The top twenty players in each Daily Big Play will earn a seat in the Sunday Qualifier. For more information, click here.
| Poker Hands (In order from best to worst): | ||
| Hand | Definition | Example |
| Royal Flush | A, K, Q, J and a 10 all from the same suit | A, K, Q, J and a 10 of spades |
| Straight Flush | A straight of the same suit | 2, 3, 4, 5, 6 of hearts |
| 4 of a Kind | 4 of the same type of card (one from each suit) | A of hearts, A of spades, A of diamonds, A of clubs |
| Full House | Three of a kind and a pair | 3 Ks and 2 Qs |
| Flush | Five cards of the same suit | 2, 5, 7, J and A of spades |
| Straight | Five cards in rank order, but not from the same suit | 2 of hearts, 3 of spades, 4 of diamonds, 5 and 6 of clubs |
| 3 of Kind | 3 cards of the same face or number | 3 Ks |
| 2 Pair | Two different pairs | A pair of 4s and a pair of Ks |
| 1 Pair | A pair of cards | Two Js |
| High Card | The highest single card of all the hands | A 3 4 8 9 (The Ace is the high card) |
Who is eligible?
The Promotion is open only to legal residents of the fifty (50) United States and Washington, D.C. who are twenty-one (21) years or older. For more information, go to the Rules page.
What do I have to download?
Once you have completed your entry, a download now link will appear. After clicking the link and the download box appears, click "Open." Just follow the prompts through the installation process. When complete, you will have an icon on your desktop. Click that icon to open the ESPN Poker Club.
• A PC Running Windows 98/XP/2000+
• Download Size: Approx. 5 Megabytes
• Pentium 120 computer with 16 MB RAM
• Sound card recommended but not required
Is there a version for the Mac?
No. ESPN Poker Club is not available for the Mac.
When I try to login, it says connection refused, what now?
Please make sure your internet security and firewall settings are at their lowest. If they are not, they may prevent you from accessing the poker server. If you still cannot log in, please contact customer service.
I am getting "Login Failed", what should I do?
Contact customer service and they will resolve the problem.
I am getting "Action Cancelled", what should I do?
Right click in the window and hit refresh. If this does not solve the problem, please email customer service.
I am in a tournament but my hands are getting folded! What now?
Go to the tournament lobby and hit the "Take My Seat" button. This will bring you back to your table. Additionally, hit the auto fold button to make sure that it is not clicked. Doing so a couple times may help this situation.
What happens if the server goes down during a tournament?
If a disconnection occurs, a new tournament will be offered to the players who originally registered starting one half hour after the server has been re-established.
How do I get chips?
Upon sign up, all users will receive 1200 chips.
What if I run out of chips?
Users are eligible to receive more chips once per every 24 hours. You can get these chips by going to your account section and clicking on more play money.
My points got erased. What happened?
We will reset the point count every Sunday so that all players start out on an even playing field each week.
Do heads up tables count for qualifying?
No.
I keep on getting a kernel32.dll error when I try to open tables. What do I do?
It seems that one of the dll files that the game relies on to operate properly is corrupted or missing. Please try downloading the dll file at http://www.dll-files.com/dllindex/dll-files.shtml?kernel32.
Why can't I connect from work?
Different corporate environments have procedures in place to block certain applications. Please go see your system administrator to help remedy this situation.
The gameclient just crashed, what happened?
First, make sure you have the most recent version of the game client. Currently, that is 2.0.6.86. To find this, go to the game lobby and click on help, then about. If you do not, please go to the Game Front and download it again. Please make sure you have the latest version, but if you do not and are still seeing these problems, please leave us, feedback
What are the different stake levels mean in the different poker rooms?
The stake levels represent the different skill levels. The higher the stakes, the more experienced the competition. Beginners should try the $.05 to $2.00 stake levels, intermediate players should try $0.25 to $8.00, and advanced players should try $1.00 to $20.00 ($ sign refers to play money).
What does NL, PL, and Fixed mean?
NL means No Limit. This table has no limit poker and a player can go all in at anytime. PL means Pot Limit where the most a player can bet is the pot. Fixed means the betting is fixed accoring to a certain betting schedule. There is a max to what a player can bet at all times.
What does 0 + 0 or 300 + 0 mean?
In poker terms, this means that it is a free-roll. The game is free to enter and there is no fee. 300 +0 means that you will have to use 300 of your play money to enter the tournament
How can I make the chat bigger?
Go to options, then side chat. Then hit apply. The chat will appear on the right side of the table.
How do I get rid of the "A new table has opened up..." message in the chat?
Click on chat filter, dealer summary. This will remove all betting messages as well.
What are the chat rules of conduct?
When using the chat feature, Poker Club players should always be polite and gracious when dealing with one another. Threats, obscenities and racial slurs are not only against our policies, but they are illegal in many jurisdictions. We reserve the right to temporarily or permanently ban an account for inappropriate comments.
Is there a place I can talk to other Poker Players?
Yes. Click Here for the message board.
Who do I contact for help with the ESPN Poker Club?
Please email any questions or comments you may have to CustomerCare@pokergamesupport.com.
Customer Service never responded to my email, why not?
Customer Service replies to all email they receive. Please make sure the emails are not in your junk mail or spam folder.
