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Rockies World Series games sell out one day after online glitch

10/23/2007 - MLB Colorado Rockies

DENVER -- The Colorado Rockies sold out all three World
Series games at Coors Field on Tuesday, one day after their first
attempt collapsed in a computer-system crash blamed on people
trying to fool the system to hoard tickets.

The Rockies, which labeled the problem as an
"external, malicious attack", said they sold more than 50,000
tickets in the second round of ticket sales in about 2½ hours.

"The online system, after a slow start, certainly worked very,
very well for us," club spokesman Jay Alves said.

He said the team was sorry that some fans who wanted to go to
the game were shut out. The team's decision to sell tickets online
was the fairest way to give everyone a chance, he added.

Bob Bowman, CEO of Major League Baseball's Internet wing, said
Tuesday that the system was overloaded Monday by powerful computers
that were programmed to constantly generate five-digit codes that
are meant to prove that an actual human is trying to buy tickets.
Bowman said those computers were blocked from buying tickets on
Monday but their attempts to connect weren't discarded, allowing
them to clog the system and ultimately knock it down.

Bowman said ticket brokers could have been responsible but he
wasn't sure whether trying to trick the computer system was a
crime.

"There are people who don't want to play by the rules. Those
are the people who create programs to bombard these sites," Bowman
said.
Irvine, Calif.-based Paciolan Inc., which operates the computer
servers, didn't return phone calls and e-mails seeking an
explanation about what happened.

Alves said he was unaware of any criminal investigation into
what happened Monday. The FBI did not immediately return a call
from The Associated Press.

Dave Marcus of McAfee Avert Labs, the research arm of antivirus
software maker McAfee Inc., said it sounded like Paciolan didn't
configure its software correctly to kick off users that were trying
to trick the system.

"I wouldn't call that malicious. It's just someone trying to
buy more tickets than they're allowed to in an automated way," he
said.

But Alves said it was malicious because it was an attempt to
disrupt the Rockies' ticket distribution method. MLB.com spokesman
Matt Gould agreed because he said their attempts locked fans out of
buying tickets Monday.

"There were people who schemed to cause a disruption in what is
a landmark moment in Rockies franchise history," he said. "That's
malicious any way you define it."

Demand for tickets was high with the Rockies playing in their
first World Series against the Boston Red Sox, a team with a large
fan base. But many fans who hadn't been able to get through
complained that only selling the available tickets online was
unfair because they had to compete with people, possibly brokers,
from around the nation and world.

However, Alves said that over 80 percent of the 12,000-plus
transactions completed Tuesday were made by people with Colorado
zip codes.

But with only a few thousand people able to snap up tickets,
there were plenty more who weren't able to get any. Some of those
fans came to Coors Field after giving up on trying to get through
on their computers, hoping the Rockies would open up ticket sales
at the box office.

Others, like Darlene Lugo, didn't have an Internet connection at
home.

"They should have handled it differently. They should have to
come in line and wait like everyone else to buy," Lugo, 53, said
of people buying tickets by computer.

Across the street from Coors Field, Eduardo Casias had two
laptop computers laid out on the back of his car, trying to buy
tickets using the stadium's wireless Internet connection. His
friend, Josh Bentley, waited outside the ticket window just in
case.

Bentley said the online sale was unfair to local fans because it
gave out-of-town buyers an equal chance at the tickets, especially
if they had a fast Internet connection. The Rockies originally
planned to sell tickets at Coors Field and the team's Dugout Stores
in the Denver area as well as online.

"They wanted to broaden it and get the whole world involved,
and there's probably people in Tokyo who are the only ones getting
tickets," Bentley said.

Jerry McMorris, a co-founder of the Rockies who sold his
remaining interest in the team in 2005, stopped by the stadium
ticket window to pick up tickets for three games for himself and
his family. He left with a stack of tickets in his pocket.

Meanwhile, Ryan Krug, 29, of Boulder left empty handed after
bringing a printout of the tickets he had come close to buying on
the Web site. He said the slow moving site timed out after he
entered his credit card information but he said team officials told
him he couldn't get tickets because he never got a confirmation
number.

"I guess I'll frame those," Krug said, holding up the papers.
"And watch it on TV."